Donation Movers LLC

PLEASE DONT EVEN THINK OF USING THIS MOVING COMPANY!!

I spoke with Paul(I think he's the owner) and got a quote for what I needed and set up a date for the move. I was given the 2-6p slot which was ok. The guys called on moving day to let me know they were on their way, they got there at 3:38 and came up to my place, Paul proceeds to tell me how they almost didn't come because the traffic was heavy.. And he had a bit of an attitude because of it like it was my fault. He tells me the truck had some other persons stuff in it that they were supposed to drop off at a donation place but didn't because of the traffic, I told him he could have called me to let me know that they would be late because the had to drop the stuff off to see if I was ok with it..then he asks me how much stuff I had to move and I told him once again, the apartment and the stuff in my garage, he gets bent out of shape and says " well this might be two trips", and started to move things. In the process of moving my stuff all the of the guys had to use my bathroom which each of them took approx 15-20 minutes in there.. Really? So one of the guys hurt his ankle on the last job and (I felt bad for him) pretty much stayed downstairs moving things which of course took longer since he was hurt. Another guy broke one of my book cases and they weren't (and still haven't) going to fix it like it was nothing, one guy told me to use black tape to cover the break in my book case so it won't show.. We finally get everything moved five hours later and Paul wants to get paid.. So I bring up the book case and Paul said he'll get the piece from Ikea and get it fixed.. Its been over a week now and still nothing from Paul and his moving company. I would NEVER recommend this company to anyone!! I sent him an email discussing their service..

Hello,
I wanted to let you know that I wasn't real happy with the service I received from your company for the money I spent. I can understand that you were upset with the traffic and getting to my complex, but that was no excuse for you having an attitude and taking it out on me the customer. I feel that you didn't really give me the service I paid for, which was supposed to be three guys and a truck for $100 an hour plus the $75 for gas and taxes.. the truck wasn't even empty and one of your guys was hurt which wasn't my fault which caused him not to be at full capacity with helping and definitely factored in the time taking longer. I think as a business, there should have been something reduced financially because of that since I didn't cause it to happen. Also, I didn't get a copy of the contract which is bad because now I have nothing showing the agreement that was made for your services. During the move one of your guys broke my book case which if I hadn't said anything about, you would have left and not even tried to do anything about it, and actually you still haven't done anything which you said you'd do. I'm sure you probably won't attempt to fix this situation, but that's ok because believe me everyone I come in contact with will here this story and it will be posted on every site I can get it on, to let people know about the kind of service you give.

Sent from my iPhone.

Move size: 2 Bedroom Home Service cost: $572

The movers called early, came early, walked through the job before starting the clock, worked their fannies through entire load - dropped off some of the items at another location before delivering and unloading the rest at my new place.  
There was no problems with any of the items, they wrapped all the furniture, they actually disconnected the water line from fridge even though I had not specified that up front.  
 
They were professional, courteous, completed within 2 hours(total time from loading to unloading).  
 
Given their price, I highly recommend you use this firm.  My other suggestion is to make sure you tip the guys once they complete.  They work hard for their pay and they definitely deserve it. .

Service cost: $200

This was a great experience right from the minute these 3 men started. They were polite, neat, friendly, careful and fast. They asked alot of questions so they knew what they were taking and how far they had to go. They took special care to load all of our oil paintings carefully in the truck first & not a one was damaged. They took care in shrink wrapping our dressers and cabinets & my computer desk. We didn't think it would all fit in the truck that they arrived in, but it did with room to spare. We told them which way to go to the new place so they would save us time and them alot of heavy traffic, and they followed the instructions and were almost right behind us when we arrived at the gate so we could let them in. It has been a pleasure to work with such wonderful people from the office staff on the phone & answering the e-mails to the moving men. They finished up at roughly the same time we had figured it would take for this move. also, if you have furniture that you no longer want, they will take it away for you and donate it to a needy family or thrift store. You don't have to worry about what your going to do with it. Thats a Big Plus right there. We would use them again in a heart beat, if the need arose for us to move.

Service cost: $485

We just moved six miles from one house to another.  They guys (Jimmy, Charles and Maurier were outstanding.  They were extremely well manner and took care to wrap all the furniture.  They moved through the house systematically and with the greatest of care. No furniture was damaged or missing.  They also took apart beds, tables, etc. and put them back together without any extra charge.  They hooked up the washer and dryer, too.  I highly recommend this company (I took a leap of faith in hiring them since I had never heard of them).  No worrying necessary.

Service cost: $395

You had 3 men move me on 1-16-2013 at 7:00 am from 4225 E. McDowell Rd., Phoenix AZ to a storage unit in Phoenix. They were professional and polite, and hard working guys. My wife and I could not believe how fast they moved our two bedroom apartment. They moved me in less than a 1 1/2 hours. I have moved several times, and I can honestly say this is the 1st time I have not had problems with movers. I am not saying this just because they were fast, but it was shocking to see how efficient they worked. I wish I had taken more note of their names, but I would like to say they did a good job.

Service cost: $126

I highly recommend Donation Movers.  They were quick to quote and easy to book.  On moving day, they called when they were on their way and showed up right on time.  My apartment has a parking garage where the truck would not fit.  The movers were flexible as to where they could park. They actually parked in a parking lot next to my building on my suggestion.   While 1 mover was parking, the other two started piling and wrapping things. There was no wasted time.  They packed up the truck very quickly and unpacked even quicker.  The movers were great to talk with and very easy to work with.  I am a single girl and I felt very comfortable with the guys.  All and all a great experience!!

Service cost: $255